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Call Center Solutions

EXISTING CALL CENTERS : IF you have a call center now and your costs are too high, typically we can save you *50% or more, all we need is your phone and internet bill to see if we can help you. Fill out our online form today.

Improve customer interactions and agent productivity with our powerful, easy-to-use contact center software in the cloud.
 

Your call center software solution in the cloud

Old-school call centers require a huge up-front capital investment in on-site hardware and call center software.

Not this call center solution, Reliable, fast to deploy, and easy to manage Virtual Contact Center comes with all the call center software features you need to support customer service departments, telesales or help desks.

 

Forget big hardware and software fees

With our Virtual Contact Center, we host our call center software in the cloud so you can launch your new contact center almost immediately. No hardware expense except phones, no software licensing fees, and no implementation or maintenance team to hire. Just one low monthly fee. Turn your contact center into a productivity center that gets better results and drives new business.

 

Call center software

Discover the advantages of using our cloud-based call center software for your inbound call center operations.

  • Get started the fast, easy way we handle the technology for you.
  • Locate agents anywhere you need them.
  • Route inbound callers quickly and accurately with advanced call center features.
  • Adjust the number of agents, change scripts, fine-tune customer routing—all with a few mouse clicks.
 

call center software features

Our Virtual Contact Center offers a suite of powerful features based on patent-pending Advanced Virtual Tenant Architecture (AVTA) technology that gives your inbound call center the high reliability your business needs. And, you get all the features you need to turbo-charge your contact center operations, including:

Skills-based routing matches callers with the call center agents who can meet their needs. Learn more about skills-based routing.

 

Multi-Channel

Telephony, email, or web chat channels, all in one application. Learn more about multi-channel contact centers.

 

Real-Time Monitoring

Stay on top of everything with real-time monitoring of your contact center.

Our Virtual Contact Center software monitors real-time contact center statistics including queue information, interactions in progress, agent stats and other key performance indicators (KPIs). Learn more about Real-time Monitoring.

 

Historical Reporting

Spot trends fast with our Virtual Contact Center historical reporting. Optimize agent performance and improve contact center operations by giving call center managers the information they need to make smart business decisions. Learn more about Historical Reporting.

 

CRM Integration

Our Virtual Contact Center is integrated with leading on-demand CRM services such as Salesforce.com, NetSuite, hosted Microsoft Dynamics, Zoho,  Zendesk. Your CRM integration can be easily customized. Learn more about CRM and Workforce Management integrations.

 

Desktop Sharing

Give agents a powerful support tool by allowing them to remotely control customer desktops with desktop sharing.

 

3 steps to better call center software

  • Step 1 – We quickly provision a tenant for your cloud call center. Unlike other call center software providers, there are no thin clients or Java-based applications to install.
  • Step 2 –Your managers attend our JumpStart training program. In these four 1.5-hour hands-on online sessions, your managers will learn how to upload IVR messages, add new agents, establish queues, define call flows, and more.
  • Step 3 – Transition your 800 numbers to us. All your inbound call center agents need is a phone, a web browser and an Internet connection, and they’re ready to take calls!

REQUEST A FREE QUOTE TODAY fill out our online form.

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