Old-school call centers require a huge up-front capital investment in on-site hardware and call center software.
Not this call center solution, Reliable, fast to deploy, and easy to manage Virtual Contact Center comes with all the call center software features you need to support customer service departments, telesales or help desks.
With our Virtual Contact Center, we host our call center software in the cloud so you can launch your new contact center almost immediately. No hardware expense except phones, no software licensing fees, and no implementation or maintenance team to hire. Just one low monthly fee. Turn your contact center into a productivity center that gets better results and drives new business.
Discover the advantages of using our cloud-based call center software for your inbound call center operations.
Our Virtual Contact Center offers a suite of powerful features based on patent-pending Advanced Virtual Tenant Architecture (AVTA) technology that gives your inbound call center the high reliability your business needs. And, you get all the features you need to turbo-charge your contact center operations, including:
Skills-based routing matches callers with the call center agents who can meet their needs. Learn more about skills-based routing.
Telephony, email, or web chat channels, all in one application. Learn more about multi-channel contact centers.
Stay on top of everything with real-time monitoring of your contact center.
Our Virtual Contact Center software monitors real-time contact center statistics including queue information, interactions in progress, agent stats and other key performance indicators (KPIs). Learn more about Real-time Monitoring.
Spot trends fast with our Virtual Contact Center historical reporting. Optimize agent performance and improve contact center operations by giving call center managers the information they need to make smart business decisions. Learn more about Historical Reporting.
Our Virtual Contact Center is integrated with leading on-demand CRM services such as Salesforce.com, NetSuite, hosted Microsoft Dynamics, Zoho, Zendesk. Your CRM integration can be easily customized. Learn more about CRM and Workforce Management integrations.
Give agents a powerful support tool by allowing them to remotely control customer desktops with desktop sharing.
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