When you suppose it’s getting more durable to impress prospects together with your customer support efforts, you’re not imagining it. It truly is getting more durable. That’s the conclusion of this infographic by the Worldwide Buyer Administration Institute (ICMI), which reveals that 73% of contact middle leaders say they’ve seen a noticeable enhance within the complexity of their customer-agent interactions. Plus, prospects are getting extra demanding.

So no, it’s not simply you battling complexity. It’s nearly everybody, as this infographic explains.

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