Small and mid-sized contact facilities face challenges in delighting their prospects, the Aberdeen Group factors out in latest analysis. However, says the revered analysis agency, placing contact facilities within the cloud helps corporations overcome these challenges and “get pleasure from famous person outcomes,” significantly in mid-sized contact facilities.

Listed below are simply a number of the advantages cloud contact facilities get pleasure from. Download the summary here.

Webinar: Is Your Mid-Sized Contact Heart Prepared for the Cloud?

Need to find out how managers on the best-run contact facilities maximize buyer delight? Try this recorded webinar, Sticky Enterprise: Is Your Mid-Sized Contact Heart Prepared for the Cloud? It options Aberdeen Group’s contact middle analysis director Omer Minkara, and yours actually, eight×eight’s contact middle product supervisor, Max Ball, speaking about one of the best methods to enhance each buyer expertise and effectivity.

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